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At Pangsajaya.com your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing our website or making a booking, you agree to the practices outlined in this policy.

Payment Terms

Full payment is required before the start of any tour or activity unless otherwise agreed in advance.

Bank Details

Account Holder: PANGSAJAYA HOLIDAYS SDN. BHD.

Bank: Public Bank

Account Number: 3987688328

Cancellation Charges

For customer-initiated cancellations, the following charges apply based on the number of days before the scheduled activity:

• 21 days or more before activity date: 30% of total cost

• 14–20 days before activity date: 50% of total cost

• 7–13 days before activity date: 75% of total cost

• Less than 7 days before activity date: 100% (no refund)

Weather-Related Cancellations

If an activity is cancelled due to bad weather or safety reasons (as determined by the operator), a 100% refund will be provided.

We may collect personal information when you:

• Make a booking or inquiry

• Contact us via phone, WhatsApp, email, or other communication channels

• Subscribe to promotional updates

• Use our website, including cookies and analytics tools

Types of Information Collected

• Name

• Email address

• Phone number

• Payment details (processed securely via third-party providers)

• Location data (such as IP address)

• Any other information voluntarily provided by you

• We take reasonable steps to safeguard your personal information using secure systems and SSL encryption.
• Payment details are processed securely by trusted third-party payment gateways and are not stored on our servers.

We do not sell or rent your personal information. Your data may be shared only with:

• Trusted partners (e.g. tour operators, transport providers, payment processors)
• Authorities when required by law or to protect our legal rights

Our website uses cookies to enhance user experience, remember preferences, and analyze website performance. You may control cookies through your browser settings.

You have the right to:

• Access your personal data

• Update or correct your information

• Request deletion of your data (subject to legal requirements)

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

If you have any questions or concerns regarding this Privacy Policy, please contact:

Pangsajaya Holidays Sdn. Bhd.

199701027524 (443022-P)       Motac: KPK/LN 6526

📧 Email: pangsajaya@gmail.com

📞 Phone: 012-562 7930 / 012-502 7930

🌐 Website: www.pangsajaya.com

Last updated: December 2025